SANTA FAQ HELP CENTRE
SELF-HELP BEFORE ELF HELP!
Planning your Santa photo session? You’re in the right place! Our Santa FAQ Help Centre is your one-stop guide for everything you need to make your experience simple, magical, and stress-free.
Whether you’re booking your Santa photo, looking for a Santa location near you, needing to rescheduling or cancel, or trying to find your download link – we’ve got all the answers right here.
From Sensitive Santa sessions to Pet Photography, photo packages, and more, our elves have gathered the most frequently asked questions to help make your visit smooth and memorable. You’ll also find video tutorials on downloading your Santa photos or how to add them to keepsakes like snowglobes and baubles.
Can’t find what you’re looking for? Click the ‘Chat with us’ button at the bottom right of your screen to connect with our friendly Experience Care Team.
We can't wait to share the magic with you.
SANTA FAQ DID YOU KNOW...
✨ Sensitive Santa sessions
For children who need a gentler visit, our Sensitive Santa sessions reduce noise, lighting, and crowds—creating a calm, welcoming environment where every child can feel comfortable meeting Santa.
✨ Auslan Santa experiences
Our Auslan Santa sessions are longer and more immersive than regular visits. Developed with Deaf Australia, they include dedicated interpreters so families in the Deaf community can enjoy an inclusive and truly magical Auslan Santa experiences.
✨ Props make photos pop
Want to add extra sparkle to your Santa photo? Bring along your child’s favourite teddy, Christmas jumpers, or reindeer antlers! Don’t
forget to share your festive outfits with us on Instagram or Facebook @scenetobelieve
✨ Santa photos with pets
Fluffy, feathery, scaly, or furry—pets are part of the family too! Many of our locations welcome pets for their very own Santa photo session. Check your nearest centre’s Santa Pet Photography availability and capture the paw-fect Christmas memory with our top tips to help capture the best pet Santa photo this year!
✨ Stress-free Santa photos
Yes, it’s possible! From choosing the right time of day to bringing a snack (or a toy!), our best advice to help you create a relaxed, joyful Santa photo experience that the whole family will love—Ho, ho, ho!
✨ Giving back with every photo
Every Santa photo helps support an important cause. A portion of all sales goes directly to our charity partner, the Butterfly Foundation—helping Australians with eating disorders and body image concerns. You can read more about our charity partner here.
✨ Across Australia and New Zealand
Every Christmas, more than 200 shopping centres transform into festive wonderlands with Scene to Believe Santas. That’s how we create magical memories for over one million families each year. Find your nearest
Santa photography location and start planning your Christmas tradition today.
✨ Digital photo options
Prefer to share the joy instantly? Along with traditional prints, we offer digital Santa photo packages so you can send festive cheer to friends and family around the world with just one click. Simply choose your location to book Santa Photography package.
✨ Santa photos for every age
Santa photos aren’t just for little ones! A baby’s first Christmas is always magical, but Santa loves visitors of all ages! We welcome teens, grandparents, and even big family groups—because Christmas memories are meant to be shared across generations. Santa can even visit your event or workplace with our Roaming Santa or Corporate Santa Hire!
✨ Your Christmas tradition, your way
Whether it’s your child’s very first Santa photo or your 20th year running, we’re proud to be part of your family’s festive tradition. Every visit is a chance to create memories you’ll treasure forever.
✨ What sets our Santa photography apart?
Scene to Believe offer a unique and convenient Santa experience by providing instant printing of your photos right on set! Additionally, you’ll receive a sharing link via email immediately, allowing you to download and share your images with ease. Enjoy the immediate joy of your photos and effortlessly spread the holiday cheer!