Last year, the Australian Institute of Business (AIB) successfully transitioned its Graduation Services function to Scene to Believe, showcasing a seamless and effective shift in their operational approach.
Background
Higher education provider, AIB, provides high quality tertiary programs for busy working adults, and is Australia’s leading provider of MBAs. AIB had been using a single supplier for its Graduation Gowning, Ticketing, and Photography services for many years. Given this long-standing relationship, AIB was understandably apprehensive about switching providers.
“Our previous supplier had been providing these services for many years, and the idea of a transition to a new supplier seemed a little overwhelming”, said Delvene Bunker, graduation ceremony manager at AIB.
However, recognising the need for a change in order to enhance the quality of their services, AIB decided to explore new options.
After evaluating various alternatives, AIB chose Scene to Believe as their new supplier for their essential Graduation Services function.
Our previous supplier had been providing these services for many years, and the idea of a transition to a new supplier seemed a little overwhelming.
The Graduation Services Transition
AIB’s decision to engage Scene to Believe marked the beginning of a positive transformation. The transition process was described as ‘seamless’, with Scene to Believe standing out in terms of prompt communication and a personalised approach.
According to AIB, Scene to Believe’s ability to understand their specific requirements and tailor their services accordingly was particularly impressive.
The Outcome
AIB entrusted Scene to Believe with the responsibilities of Event Registration & Ticketing, Gowning, and Photography services for the first time at their April 2023 Graduation Ceremony in Adelaide. According to Delvene, Scene to Believe exceeded AIB’s expectations on all fronts.
“Scene to Believe provided us with outstanding services on the day and exceeded our expectations in every way”.
The transition has been seamless and Scene to Believe have exceeded our expectations with their prompt communication, amazing customised ticketing portal and their ability to listen to what we need from their services so it is all personalised to AIB.
Management and Responsiveness
The management team at Scene to Believe played a pivotal role in ensuring the success of the transition .
“The management team especially are incredibly responsive to our needs and made sure that everything was done to perfection. They worked tirelessly to ensure that the event ran smoothly, and their attention to detail was impressive”.
Online Registration Portal
Scene to Believe’s online registration and ticketing portal also contributed to the simplification of the graduation registration process. The portal’s fully-customised, user-friendly interface allowed graduates to seamlessly register for their graduation ceremony.
By streamlining the registration and ticketing process, the portal reduced AIB’s administrative burden, while also providing real-time data insights. This allowed AIB to better allocate its resources, and ensured it was able to focus on creating a memorable graduation ceremony for its graduates.
They are a truly professional brand and a pleasure to work with and I would definitely recommend transitioning to Scene to Believe for all of your Graduation needs.
AIB's Recommendation
From the initial planning stages to the event’s execution, Scene to Believe demonstrated their expertise and commitment to delivering exceptional Graduation Services. Their ability to personalise services, coupled with their remarkable communication and attention to detail, made them a standout choice for AIB.
The partnership between AIB and Scene to Believe led to a memorable Graduation Ceremony that exceeded expectations. AIB’s transition to Scene to Believe demonstrates Scene to Believe’s graduation services capability, while also highlighting the importance of selecting a supplier that aligns with an institution’s values and needs.
“Overall from the initial planning to the execution of the event I would recommend Scene to Believe for their Graduation Services. They are a truly professional brand and a pleasure to work with and I would definitely recommend transitioning to Scene to Believe for all of your Graduation needs.”
To find out more about Scene to Believe’s Graduation Services offering, get in touch today.
